If you are having trouble with your game and don’t see your question below, write to us at firstname.lastname@example.org and we’ll get back to you as soon as possible.
What devices will the application work on?
Requires iOS 6.1 or later. Compatible with iPad 2nd generation and later, iPhone 3GS and later, and iPod touch 4th generation and later.
My app didn’t download.
Make sure your 3G or WiFi connection is working. The App Store should know that your download was interrupted and continue whenever your connection is restored. If this does not work, please go to http://www.apple.com/support/itunes.
My app crashed.
First, power off your iPad. After it shuts down, turn your iPad back on and then restart the app. If that doesn’t solve the issue, make sure your device is running the latest iOS version. To verify this, synchronize your device with iTunes on your computer. Also, you may want to check that you have the latest version of iTunes. To do this, open iTunes, click the Help menu and choose “Check for Updates”.
One last thing to try: If you synchronized your app from a computer to your iPad, there could have been an issue with the sync. Try removing the app from your iPad and sync again. If your app continues to crash, please email email@example.com.
I purchased the full version of the app but the games are still locked.
If after purchasing the full version of the app the games are still locked, please contact us directly at firstname.lastname@example.org and we will get back to you as soon as possible.
How do I turn off in-app purchases?
- Go to “Settings” and tap on the “General” section.
- Then tap on “Restrictions”.
- If you have not already done so, start by enabling “Restrictions”, via the bar at the top right. You’ll have to enter and confirm a four-digit passcode when you do this.
The sound in the app doesn’t work.
Please verify if your iPad isn’t set to mute via the On/Off button that is located right next to the sound buttons on the side of the iPad. If the sound is still not working please follow these steps: Double click quickly on the Home button of your iPad. This will bring up the task bar of opened apps. Once this bar is opened, slide it to the right so you can see the iPad’s settings. You should see the sound options appear in the bar. If the mute sound icon appears, you will know that your iPad is set on mute. Tap the icon to enable the sound again.
iOS 7 and higher
Please verify if your iPad isn’t set to mute via the On/Off button that is located right next to the sound buttons on the side of the iPad. If the sound is still not working please follow these steps: Swipe up from the bottom of the screen to get the Control Center menu and verify that volume control is not completely to the left. If the side button controls the screen rotation for the device, swipe up from the bottom of the screen to get the Control Center menu and verify that mute icon, which is located in the center, is not enabled. Otherwise, simply click on the mute icon to turn it off or on.
How can I get a refund?
For billing inquiries for your App Store purchase, go to http://www.apple.com/support/itunes/contact.